EOT currently not working

Hi there,
My client has a site and the members signing up are not being assigned an EOT. Everything else seems to be working. Please let me know if there is something I should be looking at. Thank you,

Hi Jeff.

What are you selling them? If it’s a buy-now, then the EOT should be immediate. If it’s a subscription, no EOT time would be set while the subscription is active. When the subscription ends, then the EOT time gets set.

Does that explain the behaviour, or are you having the subscriptions end and no EOT time is set on the user’s profile? If this is the case, do you have the log entries related to those cases? If not, please enable logging, reproduce the behaviour, and show me all the relevant entries, please.

I look forward to your update. :slight_smile: