We have three subscription options for our members which are displayed using a Pro Stripe form. Multiple shortcodes are wrapped and a drop down is then displayed, all good.
This worked well for most users but a few didn’t realize that they had to click to see the other options, even with what we thought were clear instructions.
To try and get around this we used the fix as described here to add some text to be displayed as the default option: Add "Choose Membership" to registration Dropdown
We inserted this as the first shortcode: [s2Member-Pro-Stripe-Form desc=“Click here to select” /]
So if users click, they can then select the right option and payments were processed as expected.
Today we discovered though that if a user still does NOT click and select an option a payment will be processed for the amount of 50 pence, with s2 item name given as “item_name: Click here to select” and within the Stripe admin listed as “Subscription creation”.
I’d be very grateful for anyone who might be able to suggest a way to resolve that. It’s amazing that even with what we thought were clear instructions (see attached image!), it can still happen!