I finally got someone on the Pro Support chat who suggested I send the debug files for them to examine - where exactly do you send them? There does not seem to be any support email or contact information for sending debug files listed anywhere on the site, and the person is not responding in chat.
Where to Send Debug Files?
In the support ticket?
WebSharks appears to be using chat only support now: no support ticket to attach the logs to.
They got back to me - it’s actually hard to see (at least on my monitor setup), but there is a small paperclip icon that allows attachment sending through their chat app.
Good. I couldn’t see the attachment icon either, but found it after you said it was there. 