I have s2member pro and authorize.net. My clients with recurring memberships can not update their billing information once authorize suspends their subscription when their credit card is declined.
The client can login to their account, but it will not allow them to update their credit card information to continue their membership.I am loosing tons of clients because of this.
My only solution to date has been to delete the clients account and ask them to create a new one. This is awful! Most don’t do it and the ones that do loose all their marked favorites on their old account and are pissed off. Does anyone have a solution to this so clients can update billing after they are suspended by authorize?
To my knowledge s2member and authorize.net do not have the option to send out emails alerting a client that their credit card is expiring…so I can’t take steps to help the client update billing before the card gets declined. Please help! Thank you.