Hello and thanks for any help on this,
I have a pretty serious problem with EOT reminders, resulting in a large loss of member renewals.
S2 Version 170722 + s2Member Pro v170722 | WP: 4.8.2
Here are the details:
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I have 8 different EOT reminders set : -30,-14,-7,3,7,30,60,76
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I am using WP Mail Log to track which emails go out
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I added additional admin emails to be notified starting at 3 (see attached image)
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None of the after-expiration emails are going out: 3,7,30,60,76
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Some before-expiration emails are going out: -30,-14,-7. (see 2nd attached image)
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However… many of the (-30,-14,-7) emails are not going out, for example I see a user that expired one day ago who did not get any of those emails.
Some other factors that may contribute: I have disabled WPcron in WPconfig and run a manual cron every 30 minutes to wp-cron.php. We also use a heartbeat control plugin.
I’m having difficulty troubleshooting this because it is so inconsistent.
Any thoughts and help would be appreciated.
EOT Reminder Emails:
WP MAIL LOG: