We launched a website based on S2MemberPro a few months ago.
The subscription levels and payment buttons are set up to use PayPal (standard).
Because the client had an existing subscriber base, I imported the subscribers in the prescribed format from a CSV, which seemed to work OK. They are all assigned to one of two paid membership levels.
However, when users reach their EOT time, they appear to be dropping down to Free Subscribers without being sent a prompt to set up a payment plan.
My question is: is there something we can do to prompt members who do not have an existing payment plan set up to create one before their EOT time is reached?
As you can see from the example user here, all of the fields relating to the this functionality are blank for imported users: https://www.dropbox.com/s/3sr1circ4a3f4qt/Screenshot%202018-10-03%2017.51.38.png?dl=0