I do NOT have a cancel button (to prevent issues) but I notice that sometimes a user subscribes then a few minutes after I receive a second “Modification” email, then the user’s subscription is cancelled.
When I check via Stripe it says the API from s2Member requested the cancellation.
The users usually did not try to cancel as they were just subscribing, I have to handle the situation giving them credit and asking them to subscribe again or I have to create a subscription manually and update their information.
Would you know what could be the cause? Please let me know which details I can send you via Private Message.
Thanks again for everything, with or without a solution, it will be nice to understand why this happens!