I’ve had several reports from users who say have gone through payments saying that when they post the form, the page just refreshes and they are left not knowing if the payment has gone through or not.
When I check the Stripe developer logs, I can see that a payment_method request and response were successfully fired, but the process stops here, no customer is created and no payment_intent request made.
When I check the logs I can see a lot of instances where there are two payment_methods requests made for one customer. Normally a few minutes apart. Making me think that a lot users are experiencing this behaviour and are being forced to go through checkout twice.
I’m hoping that someone in the community has seen something similar and can shed some light on this.
Any insights would be appreciated,