Stripe - Edit Payment Method no longer works

#1

Edit payment method with Stripe seems to have stopped working recently.

I am pretty sure this worked before because we never received any complaints in the past. But over the past couple weeks we’ve received many complaints about this not working. I can reproduce this issue in a testing environment.

I create a new subscription that bills daily using the Stripe test Visa 4242.

I then immediately change it to Stripe test MC 4444. As you can see below, Stripe properly sees the new card under “Payment Methods” and marks it as default

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But subsequent payments still charge to Stripe test Visa 4242, instead of the new default MC 4444:

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#2

Hi Alan.

Thanks for reporting this.

Do you mean the using the s2 shortcode, or are you updating it from Stripe’s dashboard?

#3

I am not updating it from the Stripe Dashboard, but using the s2member form on the website. I believe I am essentially using the shortcode. I output the result of this call:

c_ws_plugin__s2member_pro_stripe_form::sc_stripe_form(array(
			"cancel" => 1,
			"desc" => $desc,
			"unsub" => 0,
			"captcha" => 0
		));

EDIT: The code above is incorrect, I meant to write:

c_ws_plugin__s2member_pro_stripe_form::sc_stripe_form(array(
			"update" => 1
		));
#4

Thanks for the new details.

I believe I am essentially using the shortcode. I output the result of this call:

What do you mean? Are you using the s2 stripe cancellation shortcode on a page for the user to cancel?

Or did you write a custom script that includes that code snippet you posted above? If so, could you show me the full code of your customization, please? Where did you put it?

Thanks. :slight_smile:

#5

I am really sorry, I sent the wrong code. I meant to say we output the result of this call:

c_ws_plugin__s2member_pro_stripe_form::sc_stripe_form(array(
			"update" => 1
		));

This is on a page for updating billing. It shows the s2member form for updating billing, I believe it’s the same form as given by the shortcode. The student then uses that form to edit their billing details.

#6

@clavaque Please let me know if you need any logs or other information. I can reproduce this bug on a test site so it’s easy for me to give you logs without worrying about privacy

#7

@clavaque This is still an ongoing issue for us. Please let me know if you need any more information to investigate this. I think this issue will be easier to solve than duplicate stripe payments because I was able to reproduce with our staging site in combination with Stripe test mode.

#8

This is concerning as I see a few people are having issues with Stripe. My developer told us Stripe did a major api upgrade late last year and it’s possble s2member’s api needs to be updated with it.

#9

@clavaque Please advise if there is anything we can do to mitigate/fix this or if there is any information you need. I turned hid this option on our production site for now b/c it appears to be broken.

#10

@clavaque Just following up to see if there is any information we can provide to help resolve this issue.

#11

@clavaque Please let me know what information we can provide? This is an ongoing issue for us because clients cannot change their payment information. Thanks!

#12

@clavaque Here is some more information:

When the payment info is updated from -4242 to -4444, the customer’s default credit card is updated properly to -4444:

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BUT the Subscription does not update to the new “default” credit card (-4444), and remains on the old credit card (-4242):

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#13

Hi Alan.

Thanks for that info. Sorry I didn’t get back to this sooner. I’ve been kinda tied up. Catching up with emails, now getting back to the forums a bit. It’s really late here now, but I wanted to tell you I saw your message. I’ll investigate this to see if I can reproduce it. Will let you know if I need any details. If you think of anything, please send it.

By the way, is that a real card? Just curious, the 4242 card is one of Stripe’s most used test cards. https://stripe.com/docs/testing

Can a customer change their credit card information if using Stripe?
#14

Yes, they did, two years ago, actually. We were one of the first to release an updated Stripe integration that uses their new APIs that support Strong Customer Authentication. :slight_smile:

#15

Thanks! Yes, those are both test cards (test Visa and test MC). I was reproducing the issue in my development environment using Stripe’s testbed.