I have seen this problem posted elsewhere but no solutions tend to work with me. On my site I have specific pages that customers can purchase access to. This works like a champ and I am very happy with it. What it does NOT do is send out an email to them…at all…when they make a purchase. I get the purchase notification from PayPal and have to then go into the S2member back office and manually create a link for the customer as their welcome email is never sent. This is beginning to become problematic and is annoying. The customer doesn’t know any difference because they are getting the access link, but that is only because I am manually doing it. Any ideas?
Specific post/page email problems
Does your site send out any emails at all? If not, that’s where your problem lies and not with s2Member. The solution is usually to install an SMTP plugin; I recommend Postman SMTP.
Yes, all emails are sent out correctly and received except these specific post/page emails. I use postman smtp for emails. when I look at the logs I notice that it is sending the email along with the purchaser’s name in front of it. I believe this is the problem but don’t know how to fix it. What I mean is this:
John Smith purchases the specific post/page
John Smith’s email address is john@gmail.com
The email tries to send it to: John Smith john@gmail.com
The email errors and will not send.
All other emails send such as registration and whatnot and none of them has the name before the email. I tried to send a test email and did it two ways. First with the name in front and second without it. Sure enough, when the name is in front it will not send and when there is no name in front itsends correctly.
So…how do I fix this?