Set up stripe pro forms on a new site and not receiving site email confirmations

#1

I set up a new wordpress with s2member pro version and started live testing(NOT in test mode) for new subscribers. I created 1 account using a spare email and all went through. A new customer was created, the payment was taken and all the details were correct in stripe. The subscriber is listed in the site user file. I double checked and can confirm that there is an example of the signup confirmation email in the stripe config pages and I didnt’t change those, thinking that this would be what is sent out…

I get confirmation of payment from stripe on both the subscriber profiles that I created, but, I do not get anything from my site-s2member. Nor do either of my customers in their email accounts.

I spent about 20 min with stripe just to verify that there end is working and it is. Any ideas? Thanks in advance!

UPDATE: Just to let you know, I did check spam on all associated emails :upside_down_face: . And the site is returning confirmation emails of password resets to both admin and test subscriber - but not the signup email confirmation that would have included how to actually get a password to the site.

#2

Make sure to not use any public URL shortener. Maybe your email sender prevents sending of the actual email (e.g Gmail does this). So set up your own shortener.

#3

This does not resolve it. I have tried using my own bit.ly account info and I have also gone back to the tiny,url service. In test accounts, I have used different gmail accounts and in all cases, I am notified by stripe that a new account has paid, I receive verification to my gmail admin account that a new customer has just signed up, but in all cases, no matter what url shortener is used, the customer does not receive their notification email with a password set link… of any kind really. Thank for any help I can get on this.