S2member pro update problem

#1

Hi S2member pro will not accept my username and password. I am receiving this:

Upgrade failed. Error #0003. Invalid username or license key. Please try again.

Any help would be much appreciated
Thanks

#2

Hi Paul.

In the pro upgrader you’d use your s2member.com username and Pro license key.

What’s your s2member.com username? so I check that your account looks right.

You will find your Pro license key and download in your Account page: https://s2member.com/account/

:slight_smile:

#4

That is strange I used my password and not licence key for the dev site and it updated ok. I have used the licence key for the live site and that worked.
If anyone else is having issues, use your licence key and not your account password
Thanks
Paul

1 Like
#5

Thanks for the update. I’m glad you sorted it out. :slight_smile:

The updater used to use the password, but Jason changed it some years ago to the license key.

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