S2member pro update problem

Hi S2member pro will not accept my username and password. I am receiving this:

Upgrade failed. Error #0003. Invalid username or license key. Please try again.

Any help would be much appreciated

Hi Paul.

In the pro upgrader you’d use your s2member.com username and Pro license key.

What’s your s2member.com username? so I check that your account looks right.

You will find your Pro license key and download in your Account page: https://s2member.com/account/


That is strange I used my password and not licence key for the dev site and it updated ok. I have used the licence key for the live site and that worked.
If anyone else is having issues, use your licence key and not your account password

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Thanks for the update. I’m glad you sorted it out. :slight_smile:

The updater used to use the password, but Jason changed it some years ago to the license key.