I had an issue where a member’s subscription was mysteriously cancelled.
I confirmed with them that they did not cancel.
I spoke with stripe cs and they found that what cancelled was a s2member api.
Would love any help, or a point in the right direction on what may have caused this?
Here is some of the calls, and info they provided.
I’ve provided the event and the delete log below.
Lastly - here was the the last thing stripe cs mentioned.
"“As mentioned on our I’ve checked with my team and seems that the plugin may have done the cancellation. The cancellation request came from your API bindings. You can see that the source of this call was Stripe/v1 PhpBindings/7.1.0 WordPress s2Member Pro/210526 (“
HERE’S THE EVENT LOG:
{
“object”: {
“id”: “sub_K0T65CfJ0peykj”,
“object”: “subscription”,
“application_fee_percent”: null,
“automatic_tax”: {
“enabled”: false
},
“billing”: “charge_automatically”,
“billing_cycle_anchor”: 1628491279,
“billing_thresholds”: null,
“cancel_at”: null,
“cancel_at_period_end”: false,
“canceled_at”: 1628530517,
“collection_method”: “charge_automatically”,
“created”: 1628491279,
“current_period_end”: 1631083279,
“current_period_start”: 1628491279,
“customer”: “cus_K0T60rmQAHAsZk”,
“days_until_due”: null,
“default_payment_method”: “pm_1JMSAhCyhtzWPa3mhBnirvmq”,
“default_source”: null,
“default_tax_rates”: [
],
“discount”: null,
“ended_at”: 1628530517,
“invoice_customer_balance_settings”: {
“consume_applied_balance_on_void”: true
},
“items”: {
“object”: “list”,
“data”: [
{
“id”: “si_K0T6oRJ0Kx44HK”,
“object”: “subscription_item”,
“billing_thresholds”: null,
“created”: 1628491279,
“metadata”: {
},
“plan”: {
“id”: “s2_plan_4df75009c5c8e8f93611d02734b61b87”,
“object”: “plan”,
“active”: true,
“aggregate_usage”: null,
“amount”: 997,
“amount_decimal”: “997”,
“billing_scheme”: “per_unit”,
“created”: 1585643640,
“currency”: “usd”,
“interval”: “day”,
“interval_count”: 30,
“livemode”: true,
“metadata”: {
“recurring”: “true”,
“recurring_times”: “-1”
},
“name”: “$9.97 USD / Monthly (recurring charge, for ongoing access)”,
“nickname”: null,
“product”: “s2_prod_f6fc603108388c0b28de07087010c391”,
“statement_descriptor”: “AppliedVisionBB”,
“tiers”: null,
“tiers_mode”: null,
“transform_usage”: null,
“trial_period_days”: null,
“usage_type”: “licensed”
},
“price”: {
“id”: “s2_plan_4df75009c5c8e8f93611d02734b61b87”,
“object”: “price”,
“active”: true,
“billing_scheme”: “per_unit”,
“created”: 1585643640,
“currency”: “usd”,
“livemode”: true,
“lookup_key”: null,
“metadata”: {
“recurring”: “true”,
“recurring_times”: “-1”
},
“nickname”: null,
“product”: “s2_prod_f6fc603108388c0b28de07087010c391”,
“recurring”: {
“aggregate_usage”: null,
“interval”: “day”,
“interval_count”: 30,
“trial_period_days”: null,
“usage_type”: “licensed”
},
“tax_behavior”: “unspecified”,
“tiers_mode”: null,
“transform_quantity”: null,
“type”: “recurring”,
“unit_amount”: 997,
“unit_amount_decimal”: “997”
},
“quantity”: 1,
“subscription”: “sub_K0T65CfJ0peykj”,
“tax_rates”: [
]
}
],
“has_more”: false,
“total_count”: 1,
“url”: “/v1/subscription_items?subscription=sub_K0T65CfJ0peykj”
},
“latest_invoice”: “in_1JMSAlCyhtzWPa3muaiJ6cTN”,
“livemode”: true,
“metadata”: {
“tax_info”: “{“tax”:“0.00”,“tax_per”:“0%”}”
},
“next_pending_invoice_item_invoice”: null,
“pause_collection”: null,
“payment_settings”: {
“payment_method_options”: null,
“payment_method_types”: null
},
“pending_invoice_item_interval”: null,
“pending_setup_intent”: null,
“pending_update”: null,
“plan”: {
“id”: “s2_plan_4df75009c5c8e8f93611d02734b61b87”,
“object”: “plan”,
“active”: true,
“aggregate_usage”: null,
“amount”: 997,
“amount_decimal”: “997”,
“billing_scheme”: “per_unit”,
“created”: 1585643640,
“currency”: “usd”,
“interval”: “day”,
“interval_count”: 30,
“livemode”: true,
“metadata”: {
“recurring”: “true”,
“recurring_times”: “-1”
},
“name”: “$9.97 USD / Monthly (recurring charge, for ongoing access)”,
“nickname”: null,
“product”: “s2_prod_f6fc603108388c0b28de07087010c391”,
“statement_descriptor”: “AppliedVisionBB”,
“tiers”: null,
“tiers_mode”: null,
“transform_usage”: null,
“trial_period_days”: null,
“usage_type”: “licensed”
},
“quantity”: 1,
“schedule”: null,
“start”: 1628491279,
“start_date”: 1628491279,
“status”: “canceled”,
“tax_percent”: null,
“transfer_data”: null,
“trial_end”: null,
“trial_start”: null
}
}
HERE’S THE DELETE LOG:
{
“id”: “sub_K0T65CfJ0peykj”,
“object”: “subscription”,
“application_fee_percent”: null,
“automatic_tax”: {
“enabled”: false
},
“billing”: “charge_automatically”,
“billing_cycle_anchor”: 1628491279,
“billing_thresholds”: null,
“cancel_at”: null,
“cancel_at_period_end”: false,
“canceled_at”: 1628530517,
“collection_method”: “charge_automatically”,
“created”: 1628491279,
“current_period_end”: 1631083279,
“current_period_start”: 1628491279,
“customer”: “cus_K0T60rmQAHAsZk”,
“days_until_due”: null,
“default_payment_method”: “pm_1JMSAhCyhtzWPa3mhBnirvmq”,
“default_source”: null,
“default_tax_rates”: [
],
“discount”: null,
“ended_at”: 1628530517,
“invoice_customer_balance_settings”: {
“consume_applied_balance_on_void”: true
},
“items”: {
“object”: “list”,
“data”: [
{
“id”: “si_K0T6oRJ0Kx44HK”,
“object”: “subscription_item”,
“billing_thresholds”: null,
“created”: 1628491279,
“metadata”: {
},
“plan”: {
“id”: “s2_plan_4df75009c5c8e8f93611d02734b61b87”,
“object”: “plan”,
“active”: true,
“aggregate_usage”: null,
“amount”: 997,
“amount_decimal”: “997”,
“billing_scheme”: “per_unit”,
“created”: 1585643640,
“currency”: “usd”,
“interval”: “day”,
“interval_count”: 30,
“livemode”: true,
“metadata”: {
“recurring”: “true”,
“recurring_times”: “-1”
},
“nickname”: null,
“product”: “s2_prod_f6fc603108388c0b28de07087010c391”,
“tiers”: null,
“tiers_mode”: null,
“transform_usage”: null,
“trial_period_days”: null,
“usage_type”: “licensed”
},
“price”: {
“id”: “s2_plan_4df75009c5c8e8f93611d02734b61b87”,
“object”: “price”,
“active”: true,
“billing_scheme”: “per_unit”,
“created”: 1585643640,
“currency”: “usd”,
“livemode”: true,
“lookup_key”: null,
“metadata”: {
“recurring”: “true”,
“recurring_times”: “-1”
},
“nickname”: null,
“product”: “s2_prod_f6fc603108388c0b28de07087010c391”,
“recurring”: {
“aggregate_usage”: null,
“interval”: “day”,
“interval_count”: 30,
“trial_period_days”: null,
“usage_type”: “licensed”
},
“tax_behavior”: “unspecified”,
“tiers_mode”: null,
“transform_quantity”: null,
“type”: “recurring”,
“unit_amount”: 997,
“unit_amount_decimal”: “997”
},
“quantity”: 1,
“subscription”: “sub_K0T65CfJ0peykj”,
“tax_rates”: [
]
}
],
“has_more”: false,
“total_count”: 1,
“url”: “/v1/subscription_items?subscription=sub_K0T65CfJ0peykj”
},
“latest_invoice”: “in_1JMSAlCyhtzWPa3muaiJ6cTN”,
“livemode”: true,
“metadata”: {
“tax_info”: “{“tax”:“0.00”,“tax_per”:“0%”}”
},
“next_pending_invoice_item_invoice”: null,
“pause_collection”: null,
“payment_settings”: {
“payment_method_options”: null,
“payment_method_types”: null
},
“pending_invoice_item_interval”: null,
“pending_setup_intent”: null,
“pending_update”: null,
“plan”: {
“id”: “s2_plan_4df75009c5c8e8f93611d02734b61b87”,
“object”: “plan”,
“active”: true,
“aggregate_usage”: null,
“amount”: 997,
“amount_decimal”: “997”,
“billing_scheme”: “per_unit”,
“created”: 1585643640,
“currency”: “usd”,
“interval”: “day”,
“interval_count”: 30,
“livemode”: true,
“metadata”: {
“recurring”: “true”,
“recurring_times”: “-1”
},
“nickname”: null,
“product”: “s2_prod_f6fc603108388c0b28de07087010c391”,
“tiers”: null,
“tiers_mode”: null,
“transform_usage”: null,
“trial_period_days”: null,
“usage_type”: “licensed”
},
“quantity”: 1,
“schedule”: null,
“start”: 1628491279,
“start_date”: 1628491279,
“status”: “canceled”,
“tax_percent”: null,
“transfer_data”: null,
“trial_end”: null,
“trial_start”: null
}