S2member admin with no access to view page

#1

i have s2member pro, just did a full update to wordpress and s2member, but now when i am logged in as admin, i cant view any pages with restrictions set (whereas before the update i could). I’ve checked with other regular users (by using switch to user) and it works for them, but under the admin account, i can’t see anything on restricted pages, i keep getting sent back to the purchase page. how can this be fixed?

#2

Hi Troy,

That’s very odd. s2member doesn’t apply the level restrictions to an admin account. Did you use conditionals for custom capabilities, or for a specific level? In those cases, the Admin would be left out, but you wouldn’t get redirected either.

Did you udpate/change anything else that may have affected your account’s role or capabilities? https://s2member.com/kb-article/s2member-rolescapabilities/

:slight_smile:

#3

i had been slacking big time on updates. So i had done a full wordpress update (from 4.6 to 5.2 or whatever is the most current) and had a bunch of plugins to also update. I did them all.
Everything works the way it should other than me being an admin i cant access ANY pages that have a required user level above 1. I can access the back end perfectly, i can switch to users and they have the ability to see restricted pages.
I’ve never used conditionals before, i had always just used whatever the set up was that it came as. Just added in user levels and base the restrictions based on that

#4

I see… Well, it’s very strange. I’d review the Administrator role to make sure that it’s as it’s supposed to.

Maybe it lost its access_s2member_level# capabilities for some reason. https://s2member.com/kb-article/s2member-rolescapabilities/

You can try resetting the s2Member roles and capabiliites, and then review the WP role with the User Role Editor…

WP Admin > s2Member > General > Membership Level/Labels > Reset

#5

i’ll give it a try, thank you. I just made a new admin and same thing, no access to anything restricted.

#6

Ahhhh, that did it!! Thank you very much Cristián!!

1 Like
#7

Great! :smiley: