Reverse Cancelation

#1

Hi,

Is there a way to revert a cancelation? thank you. M

#2

That depends on what you have set for your Automatic EOT Behavior. If you have set it to delete the member, then no, there’s no way of reversing that.

#3

Hi Tim, thank you for your prompt response. I have it set to demote (convert them to free subscriber.

How do I reverse the cancelation? and when I do this will it keep their billing and profile information?
THank you.

#4

Mariana, if the member had bought a Buy Now membership, you can just go to their Edit User page, change their role to the appropriate level, and set the EOT to the date it was before.

If the member had a subscription, then you will need to have them complete a Billing Modification Form. I’d put the form on the Login Welcome Page (LWP).

You’d need to enclose that form within some sort of conditional, so that only this specific user would see it. For that, you’ll need some code like this: http://stackoverflow.com/questions/8559759/find-out-if-a-user-is-logged-into-wordpress-from-id.

You will also need this plugin to enable you to add PHP code to the LWP.

#5

thank you so much, that worked perfect! :slight_smile:

#6

Oh last question, If I just delete the EOT time will that keep charges coming every month?

Thanks

#7

No. Charging is governed by the instructions that the payment processor is following. So you can’t just change the EOT manually on your site to get the payments to change.

You need to use a Billing Modification Form to achieve that, because that will then send the appropriate instructions to the payment processor.

#8

So sorry for any confusion, I just got a little confused my self. The cancelation was to a paying member, I’ve changed the role to the level 1 (paid members on the site) how do I go about the EOT, can’t find that option anywhere on the User page. Thank you so much!

#9

@zigotic: Mariana, the point is there are two types of paying customer. One uses a Buy Now form; the other uses a Subscription form. You need to know which one the member was before the cancellation, because the way you need to deal with them is different.

If they had a Subscription, then there would not be any EOT, because they would continue to make payments at whatever interval you’ve set. So you should only set an EOT for a Buy Now member.

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