Resetting the number of downloads

#1

I have set a limit of 10 downloads/week for my level 2 members, however, it has happened that someone has either downloaded the same file twice or that their download has failed and they need to download the file again. Unfortunately, those “failed/mistake” downloads still count toward their max of 10/week. Is there a way for me to “remove” some downloads from the count for them?

#2

According to this KBA, neither of those circumstances should count towards the maximum downloads. If it is, you should open an issue on GitHub reporting a possible bug with as much specific information as you can provide.

That said, you can reset the download counter for a particular user using the s2Member Advanced Import/Export Tools as explained in this KBA.

#3

Trying to understand the format. So do you create and import a CSV file like this to set download count back to zero

“user_id” " “meta_key__wp_s2member_file_download_access_log”
“123” “0”

#4

The article says you’d simply delete that row from the meta table, just match that user’s ID and the meta_key s2member_file_download_access_log.

*meta_key__wp_s2member_file_download_access_log Systematic use only. This is presented in the export file as a JSON object. This is how s2Member keeps track of a user’s file downloads within the current period, based on your configuration of s2Member. If you wish to reset the download count for a particular user, you could simply erase this data; i.e., empty this column for a particular user. s2Member will recreate the data automatically, giving the user a fresh start.

If you’re using PHP, then it’d be something like this:

delete_user_option($user_id, 's2member_file_download_access_log');

:slight_smile:

#5

This is a bit above my knowledge.
Can I just go into PHPMYADMIN and DELETE the RECORD ROW with that user_id from wp_usermeta table?

#6

Yes, of course. :slight_smile:

#7

I know this is old but is there now (with the few updates) a simpler way to either reset or correct the download count for a user? and I mean something SIMPLE.

Or maybe it could be added to the (probably long) to-do list?