Problems with members Upgrading from FREE to PAID

#1

Hi,

I have s2 member pro on my website reliefteaching.com

My subscribers (level0) members are unable to upgrade to paid membership. They receive a message to the effect “unable to proceed because email is in use”.

This prohibits them from paying and is obviously stopping people from proceeding.

There is no problem for NEW subscribers. These can sign up and use paypal easily.

Is there a solution that others have used for existing free subscribers to upgrade to paid subscription? Any help appreciated.

Cheers

Bob Brandis

#2

It sounds like you are using the wrong form for paid upgrades. You need to use a Billing Modification Form.

1 Like
#3

Additionally to @KTS915 words: also use [s2If current_user_is(‘level0’)] {not sure for syntax, please check} to ensure they are logged in and are L0, or will be deeper problems.

#4

Thanks for your help KTS915 and krunch. You have both helped solve the problem.

1 Like