Prevent expired credit card payment failure

[capucinnn (Capucine Exp)]

Hi there,

I only use recurring payments with stripe pro forms, i’d like to know if there’s a way to send reminder email for customers with soon expiring credit card to prevent membership stopped.

I found the most recent topic about it, but from what i understand, there is no way yet to warn members about their cc expiring? (plus i’m not sure it will help prevent expired cc fail to send them reminder email that tey are going to be charged every time)

What happens when a recurring credit card is declined

Greeting S2 Team, Can someone tell me what actually happens when a credit card that is supporting a recurring subscription over time finally declines or expires. Specifically the card is no longer good and it dies. What happens on the s2member side? I would want s2member to downgrade the account but i am not sure what it really does. Funny I can’t find that statement specifically. In this case I am using Stripe but I would assume the answer would apply to all/most gateways. Dan

Is there something particular to configure? Or is there a way to get the information from stripe and then send reminder email?
I understand theres no billing info stored in WP, (and thats a good point), then what is the regular process : payment gets refused (because of expired cc), then membership is cancelled, member is demoted(when it is the eot behavior, not delete)… at that time an email is sent and cutomer has to make a new subsciption if he wants to continue?

Thanks for helping

[clavaque (Cristián Lávaque)]

The payment info is saved by Stripe, and the subscription is managed by them. They also have ways to update the customer’s card info when a card is replaced by the bank. See: https://stripe.com/docs/saving-cards#automatic-card-updates

But I think maybe s2 could send an email about it too, just in case. I’m adding your vote for it.