Our system was set up originally to demote paying members to a consumer role when they cancelled their Pay Pal profile or whenever we couldn’t collect via Pay Pal for any reason at all. Then we changed it to simply send notifications when their payment failed, remind them in 5 days and if no response, we set it to delete them from our system after a few more days.
However, this is not working now. I had a failed Pay Pal payment on March 13th and I am still showing this member as active in our users DB. Is there something we’re missing in the S2Member module in order to remove these members from our system? If there is a specific topic in S2Member where we can make the necessary change would you please be so kind as to point us to it?
Thanks in advance