Non-secure transactions - pro forms

#1

My sign-up page is clearly secure - https green. As soon as I try and add a payment card via my stripe pro form, and the pop up box appears it goes grey and insecure. This would tend to indicate that the html pop up box integrated into s2member is insecure. This is a huge problem because no one in their right mind is going to put payment details into that box.

Is there any way to secure this transaction? If not it would seem that the add on pro version is useless to me :frowning:

I attach some screen shots to demonstrate the problem. Shouldn’t the pop up box itself be displaying Stripe’s own HTTPS security, since I assume that box will be linked to Stripe’s site - and therefore nothing to do with my own HTTPS? This is not something I can correct at my end.

I can not change my theme because I’m selling an online course, and the course building software is built into the theme.

Thanks in advance for any help.

Kind regards

#2

No. It would tend to indicate that you have something happening on your site that is making this insecure.

My guess at this stage would be that you have a plugin conflict, e.g. with a security or caching plugin. You will need to post a URL to receive more specific suggestions.

#3

Thanks Tim,

Here’s the link https://www.artybart.com/sign-up/

I’ve been given a theory that the http from my site and the http of stripe which will be filtering through the pop up are cancelling each other out because the browsers can’t recognise 2 private http certificates at the same time?

#4

Scrub that - gottit!

The picture on the popup was uploaded before I got the ssl cert. It was added with an http reference, not Https. I just changed the link reference in the dashboard and it’s coming up secure. thanks Tim - you put me on the right path - you are a star :slight_smile:

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