I am stumped here. One client wants to join the membership. When she does, using the Pro-form (i only allow Paypal with it), she gets to the Paypal site but is offered ONLY to pay with a credit card, and NOT with Paypal. She does not want to pay with a credit card and wants to use Paypal, but she does not have that option.
She pays with her Paypal without any issue when buying in my store (built on zencart) so it is not her Paypal account that is at fault.
Others from the same country (Netherlands) can access their Paypal “normally” so it is not country-related.
She tried multiple browsers and different devices, with the same issue.
She contacted Paypal directly and was given this response:
“I understand your situation.
Paypal sometimes forces payments through some other method to increase the security of its customers.
Do I understand correctly that you are trying to make a transaction with your PayPal balance and you cannot do that?
Sometimes the seller only acts like such payments.
First, check with the store to find out if they accept payments directly from your PayPal balance.”
I don’t know how to give her the chance to subscribe as she has been trying for a couple of weeks now, unsuccessfully. What else could it be?