New user not getting access

My site has two levels of access that control access to two different pages. I recently changed a users role, moving it up a level. That user is unable to access the pages that are associated with that level of access. I’ve tested this further by creating a test user with the same level of access and it too cannot access the pages it should have access to. I’ve been trying for weeks to figure this out to no avail.

Any help would be greatly appreciated!

Hi Jeff,

When trying to open the protected content and getting sent to the Membership Options page, could you show me the URL in the browser’s address bar? It includes variables that tell what restriction was applied.

Could you give me a link to the protected page?

And could you show me a screenshot of the user’s role?


Hi Christian, sorry I didn’t get a notification of a reply to this question. << what’s in the address bar when clicking to access restricted info. << second level access and the one I’m having trouble with.


Any help here?