New User Login Issue / Not Logged In After Password Set By User

#1

I have s2member pro. When users receive their welcome email, they are given a link to set their password. Upon setting their password, they are redirected to a “login=failed” link.

I need some help. I’m tech saavy, but not a developer. Here is the documentation of the issue:

This is what happens:

  1. A user is added to the members.thrivinghealers.com site via the admin

  2. S2member automatically sends the following ‘Welcome Email to the user’:

    Your Username/Password for:
    Thriving Healers Membership Platform

    Username: guest
    To set your password, visit: http://members.thrivinghealers.com/wp-login.php?action=rp&key=6YlQh4ITaZTZzpi3odOA&login=guest

    NOTE: There is one page of the membership site where you’ll have to enter a unique password. When you go to Digital Library and click on “Cohort 4” you will find all of your cohort’s session recordings available there on a weekly basis. The password for the page is #COHORT5#.

  3. The user clicks the link to set their password: http://members.thrivinghealers.com/wp-login.php?action=rp&key=6YlQh4ITaZTZzpi3odOA&login=guest

  4. Once they set their password, they are redirected to this link: “http://members.thrivinghealers.com/welcome/?login=failed:”

Any clue what’s happening?

Thanks!

#2

Despite appearances, s2Member handles neither logins nor passwords. It leaves that to WordPress. So that suggests to me either that you have another plugin (or maybe your theme) which is causing a problem, or else the user did something unexpected.

For example, was the browser already logged in? (Easy to do if you are testing it yourself, for instance.)