In the last 12 hours I’ve had multiple sign-ups fail on two of my sites. The payment is processed through PayPal, but no membership is created. The customer sees and error and tries again. They are charged again on PayPal, but again no membership is created. Once customer tried 4 times. They are then contacting me but the only error they are reporting is “Error. Please contact Support for assistance.” I am seeing the same error in the paypal-api.log:
-------- Output string/vars: ( Sat Apr 18, 2020 1:22:01 pm UTC ) --------
‘__error’ => ‘Error. Please contact Support for assistance.’,
I can’t tell if this is a PayPal issue or an S2Member issue. Everything was working fine until last night. The first failed registration was at 6:01 PM EDT on April 17, 2020. There were some successful registrations after that, but as of today it looks like everything is failing.
Anyone have any ideas on how to resolve this? Where should I be looking to find the source of the error?