Member Can't Pay with PayPal

#1

Hi,

A member is getting the following error when trying to pay for access to my site through PayPal:

I assume it is a problem with my set up as he can make similar payments with other sites.

How do I begin troubleshooting this?

Thanks.

#2

What is the shortcode you use to show the form/button ?

#3

Hi, thanks for the reply.

I’m using the URL output as below:

[s2Member-PayPal-Button level="1" ccaps="" desc="Betting Masterclass Premium Access" ps="paypal" lc="" cc="GBP" dg="0" ns="1" custom="profitablebettingsolutions.com" ta="0" tp="0" tt="D" ra="49.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="default" output="url" /]

#4

Someone else has tried to sign up and they got a different error message:

#5

Should I hire a developer to fix these issues because this is too difficult to figure out on my own and it is affecting my business?

Cheers.

#6

Have you tried putting https:// at the beginning of your URL?

#7

Yes, the full url I’m using is below - although I don’t think that will be of much help because it is encrypted?

https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&encrypted=-----BEGIN+PKCS7-----MIIK8QYJKoZIhvcNAQcEoIIK4jCCCt4CAQExggEwMIIBLAIBADCBlDCBjjELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAkNBMRYwFAYDVQQHEw1Nb3VudGFpbiBWaWV3MRQwEgYDVQQKEwtQYXlQYWwgSW5jLjETMBEGA1UECxQKbGl2ZV9jZXJ0czERMA8GA1UEAxQIbGl2ZV9hcGkxHDAaBgkqhkiG9w0BCQEWDXJlQHBheXBhbC5jb20CAQAwDQYJKoZIhvcNAQEBBQAEgYAtl4Y3p8qtzKW8A8Vwz1p%2BwAxXVB8BNjrsz2zm566ophgdhYvTb7aXQXHCLNXima4eZ056tpK0LfqbGH85JqZobzRw1jEpYtzrY1OJM9GhCc%2BkrAQtqbczrDfKSbdG43vdBWiM5qXRgkppdIWGeiiznLSOd6jZ7soQDKBPvMhRfTELMAkGBSsOAwIaBQAwggRtBgkqhkiG9w0BBwEwFAYIKoZIhvcNAwcECE%2FbKkQ4%2BNlfgIIESFzoe4SKnPhojg1rceEoAZJUE5vaGWpWG3eDZaM0bM8IhHVx%2FS%2FJCF0LtwrH2gY%2Blx2ZGQCZEpzfis6gtAlshGuT8bGQMal8SstRWKfvvR4ZYkLJlmMbGshnDPyilbwyqdF35AgxjGAhgXoggdiFT4DO0ofqLjzXk65W1WyfRO2JHYjQuxAGA2bJlgawAtLszFVcuOWsdcTBd9DFMRfaYW0xFw9oDwI6m%2B2Y%2FBsq0aL4RzzErQZb%2FT14PbiLJneWfO6j13W%2FTlDBQlxIBoZ5gjYigwa2SuN5R7CM%2Bg9YnAiyiSqECd1v3jPbtQIsg26AG%2BrMiyh2MZSTny1v80%2FV1YRToEjNywOE6leORluDDbo%2Ba5xCKJAAoh8PiElXuwKVa9zaehoE6UH28A%2BspGbURxRgiAwA58JIrEj3Z25Ie44B88I8B3WhCYcdZre1NMWJ8LQ9YuOa%2FXsbOfU0xnEc3qpxsUY%2FKf8oaVLwMSDyo6Wif%2FLRdQr0kuEpLH7JRXvrcRzqnbYQj%2FuXpcuK0qAqbuqU86phmurZLfdeTeL5ZX8c3VrD9fgQkDHEqTGG88jezw0M%2FmiekdCFb3c8IH0DLJ1NNlHtM0d3zBvs8FsYDhkY5i0Kfy6igaWn8TK%2BzJMfOsJRjC3ph95EXVOnnDibq9AaEsKjByNBBxqzcd7O83BTNKwSVMqAlQjMO8iDn5gEkrxd4EI6i4blzmdSfmqyEnPAQpyVTxmC80NSNBfnY2%2BvN2e0GbAQEf%2BTdTzWPTbjxFFDnMSlrKaOsUWVo8%2B2ST3BncgkPN%2FFscz3M45xGbBeB1lgAjQdSy3klZy1TiZKCj1OwEWCug6SJOmgeK9JsmfsNertkrHEMUFsh0uaScrZa9Tgi1lv6b5VRWhihWM5joiMh%2BnzALf2hyHOJmvG%2BaDnTBFdNTQ1TIejDtXbw4tBLVxYpOWAjvG8ilYWTe4UjaSiuJO4jmBdghLfauct628A%2FuimZu8VMPmMM0o0QR0vN8JEAzqIqgKTs98gU0eI%2FRBQrAK3rWyxOvVo81nw70wvk3Waw6udXa4ejvJcFy9CcKoL%2B7oO%2BT%2F8apOHC6ai1DWKDSIPIpiazVub3p7m3w%2BX%2BYgf2KmL9yDGoS4shcXfPSEeSpRA2G9HjmyJ2n6r%2BaDzjYkzsNPy7etJx9Qgx9vFB4o10Ub%2FJdxEYmsibs0hRxXwAHiTKRI7I1HawfeYz2kyWoelqARXGCSQ27%2F4Dg%2B8XiuBlCgtt%2FBGPyK6UF1aWD4bIpg8w6raFcHkrkEjjm3I1Qt7A3tOeLJfs8bAv78WORO58Zg%2FpgSrvf2KI5p0pY2u4x%2FtYyHA%2BkYJ%2B96Pzoy%2Fn1Yxer0DyPWmeBiutDEayilsdLueXuy3ToXlMVxLeCc0kYC4n%2Bezh6LAIUiQ%2BIZ%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%2BNdl72T7oKJ4u4uw%2B6awntALWh03PewmIJuzbALScsTS4sZoS1fKciBGoh11gIfHzylvkdNe%2FhJl66%2FRGqrj5rFb08sAABNTzDTiqqNpJeBsYs%2Fc2aiGozptX2RlnBktH%2BSUNpAajW724Nv2Wvhif6sFAgMBAAGjge4wgeswHQYDVR0OBBYEFJaffLvGbxe9WT9S1wob7BDWZJRrMIG7BgNVHSMEgbMwgbCAFJaffLvGbxe9WT9S1wob7BDWZJRroYGUpIGRMIGOMQswCQYDVQQGEwJVUzELMAkGA1UECBMCQ0ExFjAUBgNVBAcTDU1vdW50YWluIFZpZXcxFDASBgNVBAoTC1BheVBhbCBJbmMuMRMwEQYDVQQLFApsaXZlX2NlcnRzMREwDwYDVQQDFAhsaXZlX2FwaTEcMBoGCSqGSIb3DQEJARYNcmVAcGF5cGFsLmNvbYIBADAMBgNVHRMEBTADAQH%2FMA0GCSqGSIb3DQEBBQUAA4GBAIFfOlaagFrl71%2Bjq6OKidbWFSE%2BQ4FqROvdgIONth%2B8kSK%2F%2FY%2F4ihuE4Ymvzn5ceE3S%2FiBSQQMjyvb%2Bs2TWbQYDwcp129OPIbD9epdr4tJOUNiSojw7BHwYRiPh58S1xGlFgHFXwrEBb3dgNbMUa%2Bu4qectsMAXpVHnD9wIyfmHMYIBmjCCAZYCAQEwgZQwgY4xCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTEWMBQGA1UEBxMNTW91bnRhaW4gVmlldzEUMBIGA1UEChMLUGF5UGFsIEluYy4xEzARBgNVBAsUCmxpdmVfY2VydHMxETAPBgNVBAMUCGxpdmVfYXBpMRwwGgYJKoZIhvcNAQkBFg1yZUBwYXlwYWwuY29tAgEAMAkGBSsOAwIaBQCgXTAYBgkqhkiG9w0BCQMxCwYJKoZIhvcNAQcBMBwGCSqGSIb3DQEJBTEPFw0xODAyMDcxODMwMjRaMCMGCSqGSIb3DQEJBDEWBBQ9XVg898yUBeli9wHQigpE4k2QyjANBgkqhkiG9w0BAQEFAASBgApOYwW4pFolSRAhlw2NuhxO29yI8n5Ze6qAYbcTFuEmJPNcG4LmTnIpw0vHgxiw6uTgPepXbtzTIAwnd1bZLjpZUFt1DL%2BM4N4Ih0QYaoIm82i3mzbZQ1gdoIQa8Tx%2BlZnPwelRtpGDLLeczs4X%2BrcA5rggOINHhRWSsGEDD6Ny-----END+PKCS7-----

#8

Sorry, I wasn’t clear. I was referring to the URL in your custom attribute in the short code.

If you’re getting a message talking about a certificate problem, that suggests that it’s looking at a URL that doesn’t start with https.