Level0 user not being redirected to signup page but it does work for logged out users

#1

I’ve been looking through other posts and KB articles but not having any luck solving this.

I have set up the site so that content is restricted above S1Level. I cancelled payment for a test user and they were demoted successfully. (Role is subscriber when I go to wordpress users page). Also it was set up as a daily recurring payment while testing (it will be monthly when we go live) and I cancelled it about a week ago. I know there is a days grace or that users can still see content until subscription period ends but I don’t think that is the issue here. Any other way to check that?

However they can still see all of the pages/categories etc. On this page (https://communitynetworkseire.com/community-health-network-members-area/) for example it says ‘Require Level1 or Higher’ under page level restriction. I have also included the page ID in the text field for level1 or higher in Page Access Restrictions.

I don’t think it’s an issue with login url etc. The login url is:


This is what I have in wordpress settings for wordpress and site address:

I have the most up to date version of S2Member

Any ideas what I might be doing wrong?

#2

I found the log file for this and it does look like the user was demoted correctly and the grace period has expired? Can someone verify this? I used an online tool to convert the EOT timestamp and it is Monday, 26 August 2024 20:05:16. So the user should not be able to view content restricted to Level one and above… but they can.
Array
(
[user] => Array
(
[data] => stdClass Object
(
[ID] => 53
[user_login] => lorrainetest1
[user_pass] => XXXXX
[user_nicename] => lorrainetest1
[user_email] => XXXX
[user_url] =>
[user_registered] => 2024-08-17 19:04:18
[user_activation_key] =>
[user_status] => 0
[display_name] => Lorraine Test
[user_level] => 0
)

        [ID] => 53
        [caps] => Array
            (
                [s2member_level1] => 1
            )

        [cap_key] => wp_capabilities
        [roles] => Array
            (
                [0] => s2member_level1
            )

        [allcaps] => Array
            (
                [read] => 1
                [level_0] => 1
                [access_s2member_level0] => 1
                [access_s2member_level1] => 1
                [s2member_level1] => 1
            )

        [filter] => 
        [�WP_User�site_id] => 1
    )

[auto_eot_time] => 1724702716
[eot_del_type] => auto-eot-cancellation-expiration-demotion

)

#3

And this is the core-ipn log

LOG ENTRY: Sun Aug 25th, 2024 @ precisely 1:26 pm UTC
PHP v7.4.33 :: WordPress v6.6.1 :: s2Member v240325 :: s2Member Pro v240325
Memory 164.07 MB :: Real Memory 2.00 MB :: Peak Memory 164.14 MB :: Real Peak Memory 2.00 MB
communitynetworkseire.com/?s2member_paypal_notify=1
User-Agent: s2Member v240325; https://communitynetworkseire.com
Array
(
[txn_type] => subscr_cancel
[subscr_cid] => cus_QgEMJurMVkY4Mz
[subscr_id] => sub_1PoruGI29BCDbKPFI8HxwH60
[custom] => communitynetworkseire.com
[period1] => 0 D
[period3] => 1 D
[payer_email] => XXX
[first_name] => Lorraine
[last_name] => Test
[option_name1] => Originating Domain
[option_selection1] => communitynetworkseire.com
[option_name2] => Customer IP Address
[option_selection2] => 80.233.47.157
[item_name] => $0.50 EUR / Daily (recurring charge, for ongoing access)
[item_number] => 1
[period] => 0 D
[option_name] => Originating Domain
[option_selection] => communitynetworkseire.com
[proxy_verified] => stripe
[s2member_log] => Array
(
[0] => IPN received on: Sun Aug 25, 2024 1:26:29 pm UTC
[1] => s2Member POST vars verified with a Proxy Key
[2] => s2Member originating domain ($_SERVER["HTTP_HOST"]) validated.
[3] => s2Member txn_type identified as ( subscr_cancel|recurring_payment_profile_cancel|mp_cancel ).
[4] => Auto-EOT Time for this account: Mon Aug 26, 2024 8:05 pm UTC
)

[subscr_gateway] => stripe
[subscr_baid] => sub_1PoruGI29BCDbKPFI8HxwH60
[level] => 1
[ccaps] => 
[ip] => 80.233.47.157
[s2member_paypal_proxy] => stripe
[s2member_paypal_proxy_use] => pro-emails
[s2member_paypal_proxy_verification] => ddd77f97c130a6e82d3cf375256377ee

)

LOG ENTRY: Sun Aug 25th, 2024 @ precisely 7:06 pm UTC
PHP v7.4.33 :: WordPress v6.6.1 :: s2Member v240325 :: s2Member Pro v240325
Memory 164.12 MB :: Real Memory 166.00 MB :: Peak Memory 164.41 MB :: Real Peak Memory 166.00 MB
communitynetworkseire.com/?s2member_paypal_notify=1
User-Agent: s2Member v240325; https://communitynetworkseire.com
Array
(
[txn_type] => subscr_eot
[subscr_cid] => cus_QgEMJurMVkY4Mz
[subscr_id] => sub_1PoruGI29BCDbKPFI8HxwH60
[custom] => communitynetworkseire.com
[period1] => 0 D
[period3] => 1 D
[payer_email] =>XXX
[first_name] => Lorraine
[last_name] => Test
[option_name1] => Originating Domain
[option_selection1] => communitynetworkseire.com
[option_name2] => Customer IP Address
[option_selection2] => 80.233.47.157
[item_name] => $0.50 EUR / Daily (recurring charge, for ongoing access)
[item_number] => 1
[period] => 0 D
[option_name] => Originating Domain
[option_selection] => communitynetworkseire.com
[proxy_verified] => stripe
[s2member_log] => Array
(
[0] => IPN received on: Sun Aug 25, 2024 7:06:14 pm UTC
[1] => s2Member POST vars verified with a Proxy Key
[2] => s2Member originating domain ($_SERVER["HTTP_HOST"]) validated.
[3] => s2Member txn_type identified as ( subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment ) - or - recurring_payment_profile_cancel w/ initial_payment_status ( failed ).
[4] => Skipping (demote|delete) Member, for now. An Auto-EOT Time is already set for this account. When an Auto-EOT Time has been recorded, s2Member will handle EOT (demote|delete) events using it’s own Auto-EOT System - internally.
)

[subscr_gateway] => stripe
[subscr_baid] => sub_1PoruGI29BCDbKPFI8HxwH60
[ip] => 80.233.47.157
[currency] => 
[currency_symbol] => $
[s2member_paypal_proxy] => stripe
[s2member_paypal_proxy_use] => pro-emails
[s2member_paypal_proxy_verification] => ddd77f97c130a6e82d3cf375256377ee

)

#4

I’ve tested this again and am still seeing the problem. Any ideas where I might be going wrong?