Level 0 member is not been upgraded to level 1

#1

Hi guys,

No idea why this is happening - but if I create a modification pro form to upgrade a level 0 member to level 1 - that level 0 member is still not being able to access the pages or conditions for level 1 member.

Below is the short code used

[s2Member-Pro-Stripe-Form level=“1” ccaps="" desc=“365 Days @ $325.00 / then $325.00 USD / Yearly (recurring charge, for ongoing access)” cc=“USD” custom=“tc.wpengine.com” ta=“325.00” tp=“365” tt=“D” ra=“325.00” rp=“1” rt=“Y” rr=“1” coupon="" accept_coupons=“0” default_country_code=“US” captcha=“0” modify=“1” /]

Note: My hosting is on WP Engine

#2

I don’t see anything wrong with that shortcode.

If you have s2Member logging enabled, check the logs for errors relating to the transactions that have processed with this form. If you don’t have logging enabled, I’d suggest you enable logging and create a test modification form with a low transaction amount. Then run a couple of test transactions and check the logs.

#3

I have already enabled the logs and translation were successful.

I have added the sample response for the last translation from log file in the below link

http://pastebin.com/JT1TxcWP

Also checked on stripe its been recorded properly.

#4

I have no desire for you to publish private data in a public forum, but it appears you’ve redacted all of the data which might have shown something in this log… :wink:

It would also be helpful to know WHICH log file this is. Since the transaction is being processed at Stripe, I’d particularly look at the Stripe and gateway IPN logs and the reg-handler.log (I’m not 100% sure that a modification records anything in reg-handler, but I’d check just to be sure.

#5

@hireawiz, I presume that no access means the member gets redirected to the MOP.

In which case, could you post the full URL (well, you can leave out the domain, if you prefer) that is seen on the MOP when a newly-upgraded subscriber attempts to access content at level 1?