It's supposed to be an unprotected page but

#1

I have one page that is NOT supposed to be a protected yet it is locked to level 2 members. It is set to default (0) in the “page level restrictions” window and I don’t have any page ID’s assigned in the “page access restrictions” tab in S2 member. I can’t seem to find where the page is being locked from. Does anyone know where else to look or how to solve this problem?

Thank you

#2

If you mean that you have set it to “Require Level #0 or Higher,” that is neither the default nor unprotected. To make it unprotected, you should set that to be blank (which IS the default) and then hit Update.

1 Like
#3

Thank you Tim for your reply. It is set to blank (which I thought was 0). That’s why I’m confused. It’s set like all of my other unprotected posts but it is still locked.

#4

Could you post the URL here?

#5

https://www.sopheon.com/innovation-analytics/

#6

Mary,

Thanks. My guess is that you have it protected for one of the following reasons:

  1. It’s actually a post or custom post type, and not a page.

  2. You have a protection set at level 2 by tag or category or URI that is catching this page.

#7

Thanks again Tim for helping. I do know it is a “page” post type. It’s not tagged and since it is a page there is no category that I can assign it too. Thanks for your help. I’ll keep searching. If anyone else has any ideas I’d appreciate any help on this. Thank you.

#8

I don’t know what you mean by “page post type.” If it’s a page, you have probably protected it under pages. If it’s a post type, you need to check posts.

#9

I found the culprit!!!

There was one URI restriction for something else completely that was catching that page somehow. Once removed, all is fine. Thanks Tim for your help.

#10

I’m glad you found it!