I am wondering if anyone has ever seen this happen before.
A user registered on the site, signed up for a new membership, the membership was authorized by Authorize.Net (we have her payment confirmation) but the website shows her as expired and her user record seems incomplete.
Here is a screen shot of the user’s basic info:
https://monosnap.com/file/ZnRXWoCT2PIcFeNV2ozqh4KKBeWAAq
Any ideas what might have happened? Lost connection between Authorize and the website?
Thanks.