I am having issues with Windows 10 Edge

#1

For some reason the Avada Theme and s2member plugin are having conflicts. It is only happening with the Edge browser. Menu drop downs fail to drop down. Members when signing up can’t do so when using Edge browser. I thought for sure it was all with Avada but then I deactivated s2member and everything started working again.

Has anyone had issues like this. As far as the member registration it fails to load the captcha, the s2member Pro Login Shortcode makes it where the button that states Log Me In fails, its like there is no button just an image. I ended up having to include a social connect but we are getting paid member saying they can’t use the site and they are getting upset.

The top level menu works but fails on the drop down ones.

The site is https://www.tracksidemodelrailroading.com

I chose Avada cause it was on the approved list.

Thanks for any help on this,
Ross

#2

I just also tested the downloads and now I see why users are upset, the downloads open a new tab but never download. No error, nothing just a blank tab and no download. Works on Chrome, Firefox, Android and Apple but no Windows 10 and Edge.

I try not to use Windows 10 or Edge but the complaints have been so bad that I decided to install a virtual machine of 10 to test is out.

#3

@rosswaters:

I thought for sure it was all with Avada but then I deactivated s2member and everything started working again.

That doesn’t tell you that it’s not Avada. It just tells you that s2Member has a conflict with something else on your site.

Try switching to a default theme (e.g. 2015 or 2016) with s2Member activated and see if the problem is solved then. If it is, the problem is Avada. That’s because the default themes are coded properly, so if s2Member works with them but not Avada, then Avada has a problem.

Where is the recommendation for Avada that you’ve seen? It’s not really a good idea to recommend that theme because it’s one of those “kitchen sink” themes that has so much going on that it’s always likely to cause a conflict with something. (And, if it doesn’t do so now, an update might cause it.)

#4

Hi Tim,

I have also contacted Avada as well, I will test my test site to see if the issue still exists with a default theme.

There is the area where it says Themeforest themes are good and Avada is on the checked list.

http://www.s2member.com/kb/theme-plugin-compatibility/

Second Theme on the list after Plugins/Themes (Compatible w/ s2Member®)

Ross

#5

@rosswaters: Ross, I suspected as much. That post was written in January 2013 and says at the top:
“NOTE: This article is now outdated. Please see the updated version here.”

The here then leads to a current KB article (written by me), which lists only plugins and not themes: http://s2member.com/kb-article/plugins-that-work-well-with-s2member/.

It honestly doesn’t look like you’re making much use of Avada-specific capabilities anyway (just the menu). You’d almost certainly be better off using something like Tiny Framework together with a columns plugin.

#6

Thanks for your help Tim. I didn’t see anything where Avada was retracted so I figured that was still valid. Yeah I disabled a lot of the add on stuff in Avada because I noticed it was just slowing things down. I do like Avada a lot and I will wait to see what they say. While I wait I will play with the theme you mentioned. What columns plugin do you recommend if I go that way?

In the members area I did use some of the flasher stuff but truthfully I think it is more of a pain. In Windows 10 that stuff is not even working, it just shows a blank area. The page is here, I have made it public for the day so you can see. I cant tell you what animation I used because today after I disabled s2member then re-enabled it the Avada shortcode plugin broke and now it doesn’t work anymore.

I really wish WordPress would make an area of tested themes and plugins that developers have submitted to be tested for incompatibility issues. If it fails then its not apart of the WordPress tested themes and plugins. These themes and plugins that you pay for should have some tests done that are guaranteed to work with the standards. I can see why some say WordPress can cost more in the long run than a normal site would. Not always the case but we have spent quite a bit on stuff that did not work with other plugins. I don’t mind paying but when they don’t work like Avada here, well I wish I could get my money back.

Ross

#7

I didn’t see anything where Avada was retracted so I figured that was still valid.

I see what you say. I didn’t know until now that the hyperlink from that article actually pointed to my KB article!

I really wish WordPress would make an area of tested themes and plugins that developers have submitted to be tested for incompatibility issues.

It already does. Those are the themes on wordpress.org. (Plugins are different: you can’t realistically test for conflicts with them.) Of course, some themes are still better than others. I mentioned Tiny Framework because I know it’s very well coded and the default layout looks a lot like your site.

I’d never recommend a theme on Themeforest unless the plan is essentially to use it without further plugins. Those themes already contain so much other stuff that plugin conflicts are endemic (and, as you have found out, they also make a site very slow).

I can see why some say WordPress can cost more in the long run than a normal site would. Not always the case but we have spent quite a bit on stuff that did not work with other plugins.

That’s pretty much always untrue if you follow my method. It is very simple.

Don’t ever buy anything unless you can test out a free version first to your heart’s content. That primarily means trialing things on wordpress.org. If something doesn’t work, even after reporting problems to the developer, move on to a different option. Only if it does work as you want, and a Pro version would add even more functionality (or is a way of thanking the developer) then go for it.

Working this way has meant that I not only find extremely robust software, but also learn which developers I can trust. So, in a pinch, I can then use something by one of them even if I don’t have time to test it properly. It has also taught me that many devs with a supposedly strong reputation within WP circles are absolute charlatans, with whom I just won’t do business, while others who aren’t so well-known are simply terrific.

What columns plugin do you recommend if I go that way?

I’m afraid that I haven’t had cause to use a columns plugin, so can’t answer that. If I find time, I might see if I can try out a few now, though.

#8

Thanks Tim,

I have found a few plugins that I was able to test some functions before buying and they seem to be higher grade except on social plugin has been a mess ever since I went pro. Their licensing fails basically ever night and in the morning I have to reset up the plugin. I guess my first approach was maybe not the best on buy form a popular paid version and expect great things.

I can look at some column plugins myself, just figured I should ask first.

Avada still has not responded. Their new update to 5 is a nightmare and I have lost faith in the theme at this point.

Thanks for all your help.
Ross