Hi, when one’s subscription is over and wants to re-activate it, he/she has to re-enter first name, lastname and even nickname. Why is that? Those details are already provided… Can I bypass that?
Having to re-enter name etc when re-activating
Only if the member is still on the system. It sounds like you need to change the Automatic EOT Behavior under Stripe (or PayPal) Options.
Hmmm so it’s good that my users get “demoted” but when they apply for a new membership they have to provide a new username, first name and last name; which I think should not be necessary since they’re already a user of the site (without a membership yet…) Thanks!
If they are demoted and not deleted, they should not have to provide new details – provided they login first. You will then need to provide an upgrade (e.g. Billing Modification) form on the Login Welcome Page, which you can enclose with conditionals so that it is seen only be members at level 0.
If they try to re-activate their membership when not logged in, there is no way for WordPress (or s2Member) to know who they are.
I’ll test again but indeed I was mentioning the first scenario; a logged in user’s membership was finished and he needs to get a new one. When going for a new membership nickname, name must be filled out again whilst being logged on…