Grace period doesn't seem to be working

#1

Hello,

It seems that my client has had some issues with manually set EOT dates and the grace period being ignored completely. They had a member who’s EOT was set for Jul 17, 2018 and the member was downgraded immidiately rather than adding on the 7 day grace period.

Any ideas as to why this is happening? Does the grace period not work if the EOT is set manually?

Thank you.

#2

Did you ever get an answer to this as I’m having the same problem now