Expiration date is not triggering member level change

#1

I haven’t changed anything in years on my site. I only use Level 0 and Level 1. I have a 1-month subscription that is assigned to Level 1. When it expires, they move to Level 0.

I just noticed that when a user’s expiration date is reached, they are no longer being moved to Level 0 (free subscriber) but instead they are staying at Level 1. I haven’t changed anything myself and I don’t believe the owner of the site would have done anything himself either. I did notice the field Enable S2Member’s Auto-EOT System? is blank. Would this be the reason why? Is there any reason this would be blank on a site that has been running flawlessly for the past 5+ years? Any help would be greatly appreaciated.

EOT
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#2

I had this same thing happen to me. I wasn’t able to determine what changed the setting, perhaps an update. But, I set the ‘Enable s2Member’s Auto-EOT System?’ field back to Yes and it has been running fine since then. It’s something that I’m going to check each time I run updates from now on.

#3

Thanks. I will update this and cross my fingers.