Error #E00008. User authentication failed. The account or API user is inactive

#1

Hi,

When testing registration/payments I get: Error #E00008. User authentication failed. The account or API user is inactive. Wasn’t able to find any info on this particular error. Any assistance would be appreciated.

#2

It might be helpful if you mentioned what payment gateway you are using. In any case, however, I’d start by double-checking that all the Options for whatever gateway it is are correct.

#3

I’m using s2member pro with a PayPal standard gateway. I’ll give that a try and report back.

#4

I googled the error message prefaced by “paypal”. This looks to be the most helpful answer if your credentials check out: https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1223&actp=LIST.

  1. Have you implemented any kind of IP access management on your PayPal account?
  2. Check that you’ve authorized recurring billing on the account (if it is a recurring transaction you are having problems with).