Download Restrictions

[DrewTheGeek (Drew)]

Maybe this is somewhere that I’m missing.
I’m trying to understand when the number of files downloaded resets.

From what I know, if a member downloads one file, then that starts the timer. So if it’s X downloads every 30 days, then they have 30 days from the first download to download X files.

What happens if they are on a recurring subscription that renews in the middle of this 30 day period?

Does that reset the count? Is there a way for us to manually reset that count?

Is there a way to change this to start on the day the membership starts and then just be every 30 days from there?

[clavaque (Cristián Lávaque)]

From what I know, if a member downloads one file, then that starts the timer. So if it’s X downloads every 30 days, then they have 30 days from the first download to download X files.

Right. https://s2member.com/kb-article/whenhow-do-download-counts-reset/

What happens if they are on a recurring subscription that renews in the middle of this 30 day period?

Doesn’t seem to affect the above behavior. The subscription would keep the user at the level where he can download, but the limit is based on the last number of days you set for that level.

Is there a way to change this to start on the day the membership starts and then just be every 30 days from there?

You’d have to modify the code. There isn’t a hack for it yet, that I know.

Does that reset the count? Is there a way for us to manually reset that count?

You could edit or delete the user option “s2member_file_download_access_log”. https://developer.wordpress.org/reference/functions/delete_user_option/

I hope that helps.