I'm trying to differentiate between expired members who have upgraded and those who have never upgraded so that I can send them different surveys as to why they didn't upgrade.
I'm not sure if there is any way I can implement this now, retroactively, or if I need to set something up moving forward. I guess what I'm looking for is a role history and a way to inform my listserve so I can target a particular role history.
Forward thinking, the only thing I can come up with is to add a custom capability (something like "renewer") to a particular membership pro-form. So then if the user becomes expired, I can see that at one point they renewed.
Any ideas or thoughts about this? Thanks.