Declined Charges Behavior

#1

I’m sure this is somewhere but I just can’t find it for the life of me. How are accounts handled with Stripe if and s2 if the person’s card is declined? I had someone with a payment due on May 2nd that was failed, and then automatically tried again on the 5th, 10th, and 17th (when it finally went through). How many times does it try and do they still have access to their account? Ideally, I wouldn’t want someone able to access their account for more than a couple days if the charge is declined.

Thanks again and sorry if this is somewhere basic; I just can’t find it.

#2

Maybe this is a setting in the Stripe account?

#3

Hey! It was a setting in the Stripe area. I do wish there were a way to notify customers that their credit card declined or did not process properly, but at least got this handled! Thanks