Custom Registration Fields not recognizing length

I entered “serial_number” as a registration field.

Alphanumeric, 23 exactly, expected format xxxxx-xxxxx-xxsxx-xxxxx

But a user can enter anything in the field. (like just 1234)

Shouldn’t they be prompted for an invalid response? How do I force 23 characters?

Hi Vincent.

Thanks for reporting that. Interesting… I’ll do some tests trying to reproduce it, and dig into the code to see what may be happening.


Have you had tthe chance to look into this?


Do you have any updates on this?

Do I need to submit a new ticket since I’m not getting any response here since April. Are you seeing this?