Custom Form Fields in Email Confirmation

I am using the PRO version and have spent 10 hours researching this but cannot find a working solution. It is supposed to be as simple as creating a custom from field with a unique ID. This is obviously registering because when a new member joins those custom fields are populated but I want that information to be sent to them in the Confirmation Email.

I have included them in the custom tag, after my domain name using the pipe delimiter and altered the form using the same format as the existing fields, e.g. %%organization%%. The existing fields appear in the email, my custom fields do not.

I cannot believe this is so difficult, the rest of the plugin deals with extreme complexity, yet this seems to be impossible and it’s important.

I’ve trolled KB from 2012 to late 2017, and found nothing. Does anybody know a solution, or if this is a bug?

Thanks

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