We have members paying via PayPal and Stripe.
If they attempt to cancel their subscription with the wrong form, they get the following message:
Nothing to cancel. You’re NOT a paid Member.
This is misleading, and unfortunately, leads some of them to think they have successfully cancelled their payments. Then when another payment is made, they blame us…
How can I change the wording on the cancellation form to tell them they’re using the wrong form, please?