Can't Open Support Ticket

#1

I was having trouble with the “Wait 15 minutes” Error while trying to update Comet Cache. I see that error has been noted and a resolution is in the works. Thanks.

My issue with this is that I could not get a support ticket to open from the support link. I click on the “Open Support Center” link and get an error that
Please review the following error(s)…
Sorry, unknown product: cometcache.

I then try and open a ticket from there and get an error as follows:

  Please review the following error(s)...
  This request type requires a customer account. The email address you provided <chrisghill@constructionlawva.com>

is not associated with a customer account at this time. In other words,
this email address is not on file as having paid for the pro version of
Comet Cache yet. If you have another email address, please try again.
The address you enter here must match your customer account. Thanks! See
also: WebSharks™ Support Policy

I had a ZenCache pro license and have successfully migrated to Comet Cache so I’m not sure what the account issue is.

Not a huge deal, just would like it resolved.

Thanks

#2

Thanks so much for the heads up! :slight_smile: We had the wrong link in there (it should’ve been ?product=comet-cache not ?product=cometcache).

Here’s the correct link to open a support ticket: https://www.websharks-inc.com/support/?product=comet-cache

#3

Glad to help, thanks.