Best options for developers contacting support?

#1

We have setup MANY clients on s2member, but still find the support/license arrangement to be a bit awkward. Since the license is actually in the client’s name and email, support requests are normally done in the client’s name. That means we have to login as the client to ask a question. This can also result in support responses going back to the client and confusing the crap out of them.

Is there a way to designate us as the technical contact for these clients so we would not have to keep track of so many client logins?

#2

Unless something has changed recently, only people with accounts can be specified as contacts in the help system. If you have an account of your own, you could ask that you be listed as a CC, but there isn’t any way to NOT have the reply go back to the client if the ticket is filed in his/her name.

If I have to file an official support ticket, I file it in my own name.