For some reason, only Level #2 users are not being downgraded automatically at the end of their term. All other Levels get downgraded fine though.
Any ideas what might be causing this?
In general options > Membership level/labels, at the bottom there is a "reset roles/capabilities" button. I'm not 100% sure what this does but it the label did get me thinking that I may have changed the label for level #2. Would that cause this issue? If so, would clicking the button fix it?