This might be a Paypal question, but we are using S2Member to create recurring annual subscriptions using both paypal and (now) Stripe. One member has a recurring annual subscription with Paypal, but for customer service issues we need to add one year to her subscription.
My initial thought was that i could just put that in the EOT field, but i think i now understand that paypal “writes” to the EOT field but doesn’t read it in terms of when to charge the customer again for an annual renewal.
If she is paid for a year already and her next annual paypal subsciprtion payment is Nov 2, 2017, is there a way to instead skip a payment so that her next payment would be Nov 2, 2018 - essentially giving her a free year?
Thanks for any thoughts…